From Installation to Restoration, We've Got It Covered

FAQs

Our Service is Completely Transparent

1. Our Service is Completely Transparent

This involves an initial visit to your home where we identify the depth of your cleaning requirements and determine the best course of action. We also prepare a no-obligation, written quotation for you to look over, with all options quoted for upfront and absolutely no hidden charges.


2. AREA PREPARATION

Before we commence, we prepare by protecting all delicate areas and items surrounding the area to be cleaned once on-site. We also prep any items of furniture that need to be moved.


3. Pre-Cleaning

Our professionals prepare the area by removing dry soil and other compounds and contaminants.


4. Pre-Treatment

We then pre-spray the appropriate solution onto the tiles to get the job done effectively. This depends on whether there may be efflorescence, wax, or old seals present, along with the type of tile that is being cleaned.


5. Deep Cleaning

Depending on the size of the job and the condition of the tiles in some areas, deep cleaning may either be agitated manually or with a rotary machine before being pressure-extracted with our state-of-the-art clean and capture technology.


6. Rinsing

We always leave the floor within a neutral pH range and without any residues, ready for sealing if necessary.


7. Turbo Drying

We can utilise both air movers and dehumidifiers if necessary in order to get the tiles dry enough to seal, depending on time requirements.

8. Sealing

Depending on the floor type, we may either seal the whole tile or just the grout lines. We make sure to use the correct type of sealant to achieve the correct results and prevent any further problems.


9. Post-Cleaning Inspection

Our team will not leave your premises until they are satisfied that the sealers have dried without any problem and also after you have looked at your fully restored floor. In the unlikely event that you are not delighted with the results, we will completely reclean the area for free. A 100% risk-free, money-back guarantee is available when you use our services.

5 Star Maintenance Packages


When you are a domestic customer, we offer you the opportunity to spread out the cost of your regular carpet, floor, and upholstery cleaning costs. You can choose a basic maintenance package that includes an initial full deep clean of your carpets, followed by another clean of any stained or heavy traffic areas. 


During this period of time, you are covered for up to 2 emergency call-outs for spills or unfortunate accidents. Our professionals will do their best to respond within 48 to 72 hours.

We also offer a range of tailor-made services through our Gold, Silver, or Bronze maintenance packages, where you can spread the cost of cleaning and maintaining some or all of your floors and soft furnishings all year round. The key benefits of our maintenance packages are as follows: 


• Prolonged Life of Your Carpets

It is a fact that regularly cleaned carpets and upholstery last longer, appear less worn, and look better throughout their full life cycle.


• 

No Charge for Emergency Call-outs

Immediate action is usually the difference between permanent staining and ruined carpets or upholstery.

• Free Scotch Guarding/Stain Protection and Allergy Relief Treatments

• Increased Hygiene and Allergy Relief All Year Round

• No Need to Save up and Budget or Skip Your Annual Clean and Let Your Carpets or Furnishings Reach a Neglected State

• No Need to Worry about When or Who to Use to Clean Your Dirty Carpets or Upholstery


Frequently Asked Questions

Do You Move Furniture?

Yes. We do move most items of furniture such as settees, tables, and dining room chairs, however will sometimes advise you against moving something if our operators feel that there is a risk of injury to themselves or to you. They will also advise if they think that moving an object will against damage the object itself or the carpet. In these instances, if a problem arises as a result of you ignoring our warnings against moving a specific object, we will not take responsibility for this. The most affordable rate starts from just £15, however we will move everything possible in your room for a small fee of £5 to £10. Please note that we do not move bedroom furniture.

Are You Fully Insured?

Yes. We hold public liability insurance of up to £1,000,000. If you require a copy of our policy documents, please do not hesitate to contact us.

I Live on the Top Floor of Flats with No Lift. Can I Still Get My Carpets Cleaned?

Yes. Our team can bring the machine upstairs, however still require prior notice of the floor that you live on along with a rough estimate of how many stairs there are. We also charge £5 per flight of stairs when bringing our machinery up, as it is very heavy. Carrying our machinery upstairs also produces a risk of wear and tear.


We have used Darren of Five Star Carpet Care three times now and are always happy with his work. We always recommend him when we can.

Checkatrade review by a customer in Bromley. Feb 2016.

Excellent service, would definitely recommend this company to anyone.

Checkatrade review by a customer in Beckenham. Jan 2016.

Darren was very professional. He did a fantastic job cleaning our carpet.

Checkatrade review by a customer in Orpington. Jan 2016

He explained clearly what needed to be done and was polite and courteous throughout. The carpet cleaning was done very well and we are very pleased with the results.

Checkatrade review by a customer in Orpington. Jan 2016

See more of our customer reviews at Checkatrade.com

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Contact our flooring company in Bromley, Kent, when you would like to know more about our services.

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