CARPET CLEANING SERVICES

With 15 years trading as professional carpet cleaners in Bromley, we provide outstanding local carpet cleaning services in Bromley & surrounding towns. We offer domestic & commercial carpet cleaning in Bromley, rug cleaning in Bromley, Upholstery cleaning in Bromley & professional mattress cleaning & curtain cleaning.

WOOD FLOOR SANDING, MAINTENANCE & RESTORATION

Enhance the beauty of the floors in your home or business premises with our wooden floor restoration services. From basic cleaning, to maintenance coats of oil or lacquers,to full on restoration with sanding and finishing. You can trust us to do the job with care & precision to give you a beautiful finish.

NATURAL STONE FLOOR CLEANING & RESTORATION

We clean and polish all types of natural stone floors, offering all services from deep cleaning to grinding, resurfacing, honing, polishing & sealing. These services are available for marble, limestone, granite, travertine, sandstone, & slate floors amongst others. See below for more details.

TILE, GROUT & HARD FLOOR CLEANING SERVICES

We only use the best equipment and products to clean & seal your hard floors. Whether you have ceramic or porcelain floor tiles or modern vinyl amtico or Karndean floors. Our cost-effective prices and services are of the highest standard. Try us today for domestic or commercial hard floor cleaning.

UPHOLSTERY CLEANING SERVICES

Give your furniture the 5star treatment it deserves with our upholstery steam cleaning services. We clean all types of upholstery fabrics, including dry clean only sofas, leather suites & couches, dining chairs. We also clean curtains in situ & steam clean mattresses.

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It's All About Us When It Comes To 5 Star Floor Care

With 15 years of trading, 5 Star Floor Care always aiming set the standards as market leaders in the floor care industry. Dedicated to constantly updating our skills, knowledge, and training as well as our technical procedures and equipment. We are very proud and committed to offering you a comprehensive range of floor care services. These are in line with the current British standards and practices.

FIRST-CLASS FLOOR CARE

A risk-free, 100% satisfaction guarantee on all of our services is available due to our confidence that you will be another one of our thousands of delighted customers. Also providing a money-back guarantee on selected cleaning and restoration services and certified by The Clean Trust, our associations are as follows:

  • BWFA (Wood Flooring Association)
  • NCCA (Natural Carpet Cleaners’ Association)
  • Woolsafe Approved™ Service Provider
  • IICRC (Institute of Inspection Cleaning and Restoration Certification)
  • Bromley Trading Standards
  • FSB (Federation of Small Businesses)
  • TrustMark™
  • Checkatrade™

WHY CHOOSE US?

  • Fully Trained, Competent, and Friendly Staff
  • Quality Service from Installation to Restoration
  • Fully Insured for Your Peace of Mind
  • Friendly, Professional, and Knowledgeable Staff
  • Excellent Customer Care
  • 100% Satisfaction and Money-Back Guarantee

100% SATISFACTION GUARANTEE

When you are not happy with our services and we fail to deliver the result that we have promised you, we will return to your premises and rectify the issue completely free of charge.

MONEY-BACK GUARANTEE

If you have given us sufficient opportunities to rectify the problem and we have not delivered, we will offer you a full refund for the work that you are not satisfied with. Please see our terms and conditions below.


TERMS AND CONDITIONS

Please read our terms and conditions below before proceeding with any of our services.

CANCELLATION

Customers may reschedule or cancel appointments made with us by giving us a minimum of 24 hours’ notice. However, the customer agrees that we reserve the right to charge the customer a £45 cancellation fee for:

  1. Any Cancelled Appointments with Less than 24 Hours’ Notice
  2. Lock-outs (Where We Cannot Obtain Access to the Property for Any Reason outside of Our Control)
  3. In the Event that We Cannot Carry out the Work due to Lack of Electricity or Water, for Example

We reserve the right to cancel the job or appointment without any prior notice in circumstances where:

  • The Customer is Violent, Disrespectful, or Abusive towards a Member of Our Staff
  • The Customer Makes Unreasonable Requests outside of the Scheduled Work to be Done
COMPLAINTS

All complaints must be made in writing via email or letter. Also, complaints owing to dissatisfaction from the service we have provided, damage, or theft must be reported within 48 hours of our visit. Failure to adhere to these terms may affect the money-back or satisfaction guarantee that we have given you, as we reserve the right not consider any complaints made after this 48-hour period.

SATISFACTION AND MONEY-BACK GUARANTEE
  1. Our Satisfaction Guarantee applies to all of our work WITHOUT EXCEPTION, UNLESS we have informed you in writing before the work commences.
  2. Our Money-Back Guarantee EXCLUDES THE FOLLOWING SERVICES: CERTAIN STAIN and ODOUR REMOVAL, COLOUR REPAIR, and CARPET REPAIR WORK, as these are services which CANNOT BE GUARANTEED to provide a flawless result, depending on the severity of the initial problem, along with regular services that have not upgraded to a deep cleaning service if recommended to do so in order to rectify the problem. BUT DON’T WORRY, WE WILL inform you in writing before the work has commenced if this is the case.
  3. We reserve the right to consider each case on the basis of the complaint itself and MAY CONTEST A CLAIM IF: we have not been given a reasonable opportunity to rectify the work, or the problem is not reported within 72 hours of the work being completed, or the complaint is in relation to a defect in the item in question.
  4. However, you are always covered by our satisfaction guarantee and we will always come and reclean or reassess any areas of concern you have swiftly, and will do our best to deal with them in a fair and professional manner within 24-72 hours of a complaint being made whenever possible.
  5. You will be notified prior to booking our service if your work is not covered by our money back guarantee, as this is NOT APPLICABLE TO ALL SERVICES EXPLAINED IN POINTS 1 and 2 ABOVE.
  6. You cannot hold us responsible for (being unable to remove) carpet, upholstery, or flooring defects, or certain stains.
  7. We are also fully insured for your peace of mind for Treatment Risk, Goods In Trust, and Public Liability so you’re in safe hands. Again, all we ask is that if necessary, you give us the chance to rectify a problem if it arises before making a claim.
REFUNDS

Refunds will be issued in accordance with our complaints procedure and the terms of our Money-Back Guarantee and only issued if we cannot rectify the problem for you after being given the opportunity to so. In these circumstances, we will refund you for the part of the work which you are not satisfied with or perhaps come to some other arrangement, whichever suits you best!

Extra Charges of £5 to £10 MAY Be Incurred for:

  • Collection and Delivery of Keys from One Address to Another
  • Bringing Up Machinery per Flight of Stairs to Perform Work in Premises with No Lift
  • Excessively Unprepared Rooms Where Multiple Items Need Constant Moving for Cleaning to Commence
  • Rooms Booked on the Regular Rate in Need of Stain Removal, Deodorising, or Sanitisation
  • Larger than Average Rooms that Exceed 12ft by 12ft
  • Rooms with an Above Average Amount of Furniture if It Is Required to Be Moved

AREA PREPARATION

Before we commence, we prepare by protecting all delicate areas and items surrounding the area to be cleaned once on-site. We also prep any items of furniture that need to be moved.

PRE-CLEANING

Our professionals prepare the area by removing dry soil and other compounds and contaminants.

TURBO DRYING

We can utilise both air movers and dehumidifiers if necessary in order to get the tiles dry enough to seal, depending on time requirements.

PRE-TREATMENT

We then pre-spray the appropriate solution onto the tiles to get the job done effectively. This depends on whether there may be efflorescence, wax, or old seals present, along with the type of tile that is being cleaned.

DEEP CLEANING

Depending on the size of the job and the condition of the tiles in some areas, deep cleaning may either be agitated manually or with a rotary machine before being pressure-extracted with our state-of-the-art clean and capture technology.

SEALING

Depending on the floor type, we may either seal the whole tile or just the grout lines. We make sure to use the correct type of sealant to achieve the correct results and prevent any further problems.

POST-CLEANING INSPECTION

Our team will not leave your premises until they are satisfied that the sealers have dried without any problem and also after you have looked at your fully restored floor. In the unlikely event that you are not delighted with the results, we will completely reclean the area for free. A 100% risk-free, money-back guarantee is available when you use our services.

RINSING

We always leave the floor within a neutral pH range and without any residues, ready for sealing if necessary.

OUR SERVICE IS COMPLETELY TRANSPARENT

This involves an initial visit to your home where we identify the depth of your cleaning requirements and determine the best course of action. We also prepare a no-obligation, written quotation for you to look over, with all options quoted for upfront and absolutely no hidden charges.


5 STAR MAINTENANCE PACKAGES

When you are a domestic customer, we offer you the opportunity to spread out the cost of your regular carpet, floor, and upholstery cleaning costs. You can choose a basic maintenance package that includes an initial full deep clean of your carpets, followed by another clean of any stained or heavy traffic areas.

During this period of time, you are covered for up to 2 emergency call-outs for spills or unfortunate accidents. Our professionals will do their best to respond within 48 to 72 hours.

We also offer a range of tailor-made services through our Gold, Silver, or Bronze maintenance packages, where you can spread the cost of cleaning and maintaining some or all of your floors and soft furnishings all year round. The key benefits of our maintenance packages are as follows:

Prolonged Life of Your Carpets

It is a fact that regularly cleaned carpets and upholstery last longer, appear less worn, and look better throughout their full life cycle.

No Charge for Emergency Call-outs

Immediate action is usually the difference between permanent staining and ruined carpets or upholstery.

Free Scotch Guarding/Stain Protection and Allergy Relief Treatments

Increased Hygiene and Allergy Relief All Year Round

No Need to Save up and Budget or Skip Your Annual Clean and Let Your Carpets or Furnishings Reach a Neglected State

No Need to Worry about When or Who to Use to Clean Your Dirty Carpets or Upholstery

Prolonged Life of Your Carpets

It is a fact that regularly cleaned carpets and upholstery last longer, appear less worn, and look better throughout their full life cycle.

No Charge for Emergency Call-outs

Immediate action is usually the difference between permanent staining and ruined carpets or upholstery.

Free Scotch Guarding/Stain Protection and Allergy Relief Treatments

Increased Hygiene and Allergy Relief All Year Round

No Need to Worry about When or Who to Use to Clean Your Dirty Carpets or Upholstery

Testimonial Two

Excellent service, would definitely recommend this company to anyone.

Testimonial Three

Darren was very professional. He did a fantastic job cleaning our carpet.

Testimonial One

We have used Darren of Five Star Carpet Care three times now and are always happy with his work. We always recommend him when we can.

Testimonial Four

He explained clearly what needed to be done and was polite and courteous throughout. The carpet cleaning was done very well and we are very pleased with the results.

Testimonial Five

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YOU’RE IN GOOD HANDS

clean trust certified
fsb member
trust mark
bwfa
ncca
woolsafe approved

Contact our local carpet cleaners and local floor sanders near you to discover more about a full selection of floor restoration services.

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